Privacy Policy
Last updated: 08 May 2026
1. Introduction
Callum Gibbs Plumbing & Heating (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.callumgibbs.com (the “Site”) or contact us by email. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our contact details
Callum Gibbs Plumbing & Heating
2 Blackworth Court, Highworth, Swindon, SN6 7NS
Email: cgphbusiness@gmail.com
Phone: 01793250045
2. Information We Collect
2.1 Information you give us
When you contact us by email (e.g. service enquiry, quote request, or any other message), we may collect:
- Your name
- Email address
- Phone number
- Postal address (if you provide it)
- Details about the plumbing or heating service you require
- Any other information you choose to include in your message
2.2 Information collected automatically
When you visit the Site, our hosting provider (Wix) and the website's server automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on the Site
- Referring website
2.3 Cookies
Our website uses cookies and similar technologies. These are small files placed on your device.
We use:
- Essential cookies – required for the website to function properly (set by Wix).
- Analytics / performance cookies – to understand how visitors use the Site (Wix analytics, Google Analytics).
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect the functionality of the Site.
For more details on the cookies we use, please see Wix’s cookie policy: https://www.wix.com/about/privacy/cookies
2. Information We Collect
We only use your personal data for the following purposes:
- To respond to your enquiries and provide the services you request.
- To arrange and deliver services (including sending quotes, booking appointments, or contacting you about your job).
- To improve our website and services.
- To comply with legal obligations (e.g. landlord gas safety records, tax requirements).
- To protect our legitimate business interests (e.g. record-keeping, preventing fraud).
4. Legal Basis for Processing
Under UK GDPR we rely on the following legal bases:
- Performance of a contract – when you ask us to provide a service or quote.
- Legitimate interests – running our business, improving the Site, and keeping records.
- Legal obligation – where we are required by law (e.g. gas safety regulations).
5. Sharing Your Personal Data
We do not sell your personal data.
We may share your data with:
- Wix.com – our website hosting and platform provider (data processor).
- Google – because your emails are received via Gmail (data processor) and our website uses Google Analytics.
- Professional advisers (accountant, solicitor) where necessary for our business.
- Regulatory bodies or law enforcement if legally required.
All third-party processors are contractually obliged to keep your data secure and only use it for the purposes we instruct.
6. Data Security
We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.
7. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes set out above or as required by law (e.g. 6 years for tax records or gas safety certificates).
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability (in limited cases)
- Withdraw consent (where we rely on consent)
To exercise any of these rights, email us at cgphbusiness@gmail.com. We will respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint
9. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect data from children.
10. International Transfers
Your data is stored within the UK/European Economic Area or in countries that have adequate data protection safeguards (Wix and Google meet these standards via standard contractual clauses or UK adequacy decisions).
11. Changes to This Privacy Policy
We may update this policy from time to time. The “Last updated” date at the top will be changed. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at: cgphbusiness@gmail.com
This Privacy Policy was created for Callum Gibbs Plumbing & Heating and applies only to this website.